FAQ

You've got questions.  We've got answers!

Q. I don't have acne.  Can I still use your products?
A. Yes.  Our products actually work with all skin types due to the ingredients in our formulas.  However, if you have very dry skin you may enjoy using the creme varieties of some of our products versus the loose choices.

Q. Will your products make me breakout?
A. No.  Our products are specifically formulated to be safe AND beneficial for acne-prone skin types.  Our products are 100% acne safe, non-comedogenic AND non-acnegenic.

Q. Do your products cure acne?
A. No. Acne cannot be cured; only controlled.  Our products are not intended to cure, treat or prevent disease.  They work synergistically with any professional skin care regimen that you may be currently using.  If you have acne and are not being treated, we recommend consulting with a qualified skin care and acne specialist.

Q. I'm sensitive to gluten.  Are your products gluten-free?
A. Yes.  All of our products are 100% gluten-free.

Q. Do your products contain Bismuth Oxychloride?
A. No.  We do not use bismuth oxychloride in any of our formulas due to the skin sensitivities it can cause in some individuals.

Q. How can I learn more about your ingredients?
A. Please visit our INGREDIENT PAGE and also our company's PHILOSOPHY PAGE for in-depth information.

Q. Do you offer sample sizes to try?
A. Yes.  We offer sample/trial sizes for most of our products.  We highly encourage customers to purchase samples BEFORE committing to purchase full-size products.

Q. I'm confused as to which products and colors will be best for me.  Can you help?
A. Yes.  Please feel free to connect with us via our CONTACT FORM.  We answer emails on a daily basis, Monday thru Friday.

Q. I'm used to using another brand of mineral makeup.  What's the best way to try PRIIA's products?
A. First, we recommend purchasing sample sizes.  Next, please visit our MINERAL MAKEUP 101 and PERFECT FOUNDATION APPLICATION pages for in-depth product tutorials.

Q. How long will it take to receive my order?
A. Retail orders are shipped within 24-48hrs of being received into our system (excluding Saturdays, Sundays and holidays).  Wholesale orders have longer lead times due to the fact there is more involved when processing wholesale account orders. We ship via USPS priority mail which usually takes 3 to 5 days to deliver AFTER the order leaves our facility.

Q. Are there any locations close to me where I can purchase your products?
A.  Please visit our RETAIL LOCATIONS page.  Here you'll find a number of salons and spas across the country who carry our products.

Q. I'm interested in carrying your products in my business.  How do I get more information?
A. Please visit our WHOLESALE PAGE for more information about our business partner opportunities.


Still have more questions?  Please use the form on our CONTACT PAGE.  We'll be happy to assist you.