Orders & Shipping

PRIIA® Cosmetics is a small-batch manufacturer. All of our cosmetics (with the exception of sunscreen) are artisan-crafted by hand. We do not warehouse or stockpile our products. Therefore, we require a sufficient amount of time to process and create your order. 

Orders require approximately 3 business days to be processed/fulfilled after being received into our system. We do not process/ship orders on weekends, holidays or company closures.

*During busy times of the year (i.e. holiday season, sales & promotions), order processing will exceed our normal timeframe. 

When your order is shipped, you will receive a shipping confirmation email including a tracking number for your shipment. Please use this information for an approximate delivery date.

*PRIIA® has no control over how long it takes a package to reach its final destination once it leaves our facility. Please be patient as sometimes carrier delivery delays do occur. Stated shipping (transit) times are approximate, not guaranteed. 

*For domestic and international packages, PRIIA® Cosmetics is not responsible for unseen delays NOT caused by us such as: weather, failed delivery attempts, misplaced articles, theft incorrect addresses, packages left by carriers without signature confirmation, holidays, internal carrier delays or any other possible situation that can cause delays beyond our control. We do not send out replacement orders or refund shipping charges simply because a package is taking longer to deliver than originally expected/anticipated.

We accept returns only on UNOPENED/UNUSED products within 30 days of the purchase date. All eligible returns must be in original salable condition with all safety seals intact.

The following items are NOT eligible for return:
-Opened/used products;
-Products where the safety seals have been tampered with;
-Samples;
-Brushes & Cosmetic Tools;
-Electronic gift cards;
-Sale items.

Return requests received more than 30 days from purchase date will not be accepted for any reason. In all circumstances, the approval of any return is at the complete discretion of PRIIA.

All eligible returns are subject to a 10% restocking fee. This fee will be deducted from the amount being refunded. Please note original shipping fees are non-refundable. Only PRIIA minerale-derm products purchased from PRIIA.com are eligible for return. 

To initiate a return, please contact Customer Service at information@priia.com for your return authorization number and further instructions. 

All eligible returns must have their approved return authorization number included with their return and all returns must meet our criteria stated above. Please note that PRIIA does not offer prepaid return shipping labels. Returns should be sent back to us using a trackable shipping service as we are not responsible for lost packages. 

Once we receive and evaluate the return, applicable refunds will be issued within 3 to 5 business days and will be applied to the original method of payment.

PRIIA monitors return activity for abuse and reserves the right to limit returns in all instances.  

*To avoid dealing with a return situation, please purchase sample sizes to test prior to committing to full-size products.

Yes. If you would like your order rush processed, please check the 'rush processing' box at checkout. The fee for rush processing is $15.00.

For same business-day shipping, rush processing request orders must be received into our system no later than 10am EST. Rush processing request orders received after 10am EST will ship the next business day we are open. 

*Same business-day shipping is not available if PRIIA® is closed for any reason (i.e. holidays, company closures, inclement weather, etc.)

*If, for some reason, we are unable to provide rush processing for your order, we will refund the $15 fee.

*Faster order processing through our facility does not guarantee that your package will reach you faster.

Yes! PRIIA® is pleased to offer expedited shipping via FedEx Express. Expedited shipping refers only to transit time. It does NOT include our required order processing times of approximately 3 business days.

If you would like your order rush processed through our facility, there's an applicable $15 fee to do so. You can choose the 'rush option' at checkout.

DOMESTIC SHIPPING FEES

-US Domestic retail orders $0 to $99.99 = $8.95 US Standard Shipping

-Domestic retail orders orders $100+ = *FREE Shipping

*Domestic orders subtotaling $200+ require a signature upon delivery.

-Expedited Domestic retail orders = $15.95 FedEx Express

INTERNATIONAL SHIPPING FEES

-Canada retail orders $0 to $400 = $28 Standard International Ground Shipping


*Shipping prices are subject to change without prior notification. 

DOMESTIC SHIPMENTS:
If you choose US Standard Shipping at checkout: Yes, your order can be shipped to a PO Box. 

If you choose FedEx Express Shipping at checkout: No, we cannot ship direct to a PO BOX. A physical address must be provided to us.

INTERNATIONAL SHIPMENTS:
CANADA- Yes, your order can be shipped to a PO Box. 


We are unable to ship to APO and FPO addresses.

PRIIA® Cosmetics offers Standard International Ground Shipping to Canada only. We are unable to ship to any other international destinations at this time. 

Once a package leaves the United States, PRIIA® Cosmetics has no control over the package any longer. Please be aware that an international mail package normally takes anywhere from 3-21 BUSINESS days to arrive once it leaves the United States. However, packages can take longer to reach their final destination due to issues beyond our control. PRIIA® Cosmetics is NOT responsible for the length of time it takes for your package to reach you for any reason. 

*International customers are soley responsible for any addtional fees, taxes, customs, duties and tariffs imposed by the carrier (FedEx) and country of destination for package deliveries. PRIIA® Cosmetics assumes no liability for the aforementioned.

If the customer enters incorrect shipping information at the time of order placement and does not advise PRIIA® to update their shipping information immediately after order placement, the customer is solely responsible for contacting the carrier (either USPS or FedEx) to change their delivery address or hold their package. Please call either your local post office for package interception OR 1-800-GO-FEDEX to have the package held at a FedEx location.

If a package with an incorrect shipping address has already been marked ‘delivered’ by the carrier, the customer must either wait the required 20 days from the date of shipment for PRIIA® to file a claim on the customer’s behalf or wait for the package to be returned to PRIIA®; whichever comes first.  PRIIA® does not automatically send replacement orders when a customer provides us with an incorrect shipping address when they place their order.

If the customer does not want the package re-shipped, we will assess a 25% Return/Restocking Fee. This fee along with any carrier return shipment fees we incur will be deducted from the total refund. Original shipping fees are non-refundable.

Due to the electronic communication between our website and our inventory/order processing system, we are unable to make any product/quantity modifications (adding, changing and/or deleting products) to an order once it is placed on our site. Customers may choose to cancel the order and place a new updated order. 

If you need to cancel your order for any reason, you must do so immediately after placing your order by emailing our Customer Service department at: information@priia.com . No orders may be cancelled after 24hrs of order placement.

If you need to cancel your order for any reason, you must do so immediately after placing your order by emailing our Customer Service department at: information@priia.com . No orders may be cancelled after 24hrs of order placement or after they've been shipped.

Once an order has already shipped, it cannot be cancelled. Packages that are refused, unclaimed or have failed delivery will be returned by either USPS or FedEx to PRIIA® Cosmetics.

We will contact the customer via email to let them know we received their returned package. If the customer states they do not want the order any longer, or if we do not get a response from the customer within 3 business days, we will assess a 25% Return/Restocking Fee. This fee along with any return shipping fees we incur from the carrier will be deducted from the total refund amount issued. Original shipping fees are not refundable.

Although we do our very best to insure 100% order accuracy, we are human and sometimes mistakes can happen.

If you receive an incorrect item or there are items missing from your order please contact us within 24 hours of receipt of your package. We require a photo to be emailed to us of the incorrectly received item(s). Upon receipt of receiving the photo of the incorrect item(s), we will issue a corrected exchange at our expense. We do not offer refunds on original shipping amounts paid.

Depending upon the situation, PRIIA may request you to return the incorrect item(s). If that is the case, we will provide you with a prepaid return shipping label. *Incorrect item(s) being returned MUST be in original saleable condition, unopened and all safety seals MUST be in tact.

If your items are received damaged, please contact Customer Service immediately at: information@priia.com to report damages. 

Save ALL original packing materials (i.e. shipping box, packing peanuts, paper, etc.) along with your damaged item(s). If you fail to notify Customer Service within 5 days of receipt of damaged/opened merchandise, there is no guarantee that a claim will be processed. No claims will be processed if the customer has disposed of any of the aforementioned items and/or after 30 days of receipt of merchandise. 

_{^{PLEASE BE AWARE THAT WE REQUIRE PHOTOS OR A VIDEO OF THE DAMAGED MERCHANDISE AND DAMAGED SHIPPING MATERIALS. IF THE CUSTOMER IS UNABLE TO PROVIDE US WITH THIS REQUIRED INFORMATION, PRIIA WILL NOT PROCEED WITH A CLAIM AND WILL CONSIDER THE MATTER CLOSED.}} 

If you have an issue with your purchase, please contact Customer Service immediately at: information@priia.com .

After reviewing your individual situation, Customer Service will determine the best course of action. We do not make any guarantees that a refund, replacement or web store credit will be issued. 

If you have a concern regarding a potentially lost package, please contact the carrier directly and reference the tracking number that was provided to you via email.

If the carrier determines that they cannot locate your package, then please contact PRIIA® Customer Service at: information@priia.com for further assistance.

PLEASE NOTE:

PRIIA® Cosmetics is NOT responsible for packages stolen from a customer's residence/business. 

If you have a concern regarding a misdelivery, depending upon the shipping method you chose at checkout, please contact either your local post office OR FedEx Customer Service immediately by calling:1-800-463-3339. The carrier will reference the information that is on file via your tracking number. If mis-delivered, the carrier will try to retrieve your package and redeliver it.

If the carrier determines that they cannot locate and redeliver your package, then please contact Customer Service at: information@priia.com  for further assistance.

Customers who chose FedEx shipping may also sign up for a free FedEx Delivery Manager account here for complete tracking, security and control with deliveries:

FedEx Delivery Manager® | FedEx

PRIIA® Cosmetics is NOT responsible for packages stolen from a customer's residence/business. 

Although we do sympathize with a situation where a package gets stolen, unfortunately we cannot provide additional assistance. PRIIA® Cosmetics is NOT responsible for packages stolen from a customer's residence/business. We do not refund orders, provide webstore credit or send replacement orders for stolen packages.

If you have proof that your package was stolen such as a video recording or photo, please report the crime to your local law enforcement for further investigation.

If you happen to reside in an area where there's an increased chance of package theft, we suggest either purchasing signature confirmation at the time of order placement OR having your packages shipped to a personal PO Box or approved FedEx/FedEx Office location.