FAQs

PRIIA® Cosmetics is a micro-batch manufacturer. All of our cosmetics (with the exception of sunscreen) are artisan-crafted by hand. We do not warehouse or stockpile our products. Therefore, we require a sufficient amount of time to process and create your order.

Orders require approximately 3 business days to be processed/fulfilled after being received into our system. We do not process/ship orders on weekends, holidays or company closures.

*During busy times of the year (i.e. holiday season, sales & promotions), order processing will exceed our normal timeframe.

When your order is shipped, you will receive a shipping confirmation email including a tracking number for your shipment. Please use this information for an approximate delivery date. US ground shipments, on average, take approximately 3-7 business days to deliver once an order has been shipped from our facility.

*PRIIA® has no control over how long it takes a package to reach its final destination once it leaves our facility. Please be patient as sometimes carrier delivery delays do occur. Stated shipping (transit) times are approximate, not guaranteed.

*For domestic and international packages, PRIIA® Cosmetics is not responsible for unseen delays NOT caused by us such as: weather, failed delivery attempts, misplaced articles, theft, incorrect addresses, packages left by carriers without signature confirmation, holidays, carrier delays or any other possible situation that can cause delays beyond our control. We do not send out replacement orders or refund shipping charges simply because a package is taking longer to deliver than originally expected/anticipated.

We accept returns only on UNOPENED/UNUSED products within 30 days of the purchase date. All eligible returns must be in original salable condition with all safety seals intact.

The following items are NOT eligible for return:
-Opened/used products;
-Products where the safety seals have been tampered with;
-Samples;
-Brushes & Cosmetic Tools;
-Electronic gift cards;
-Sale items.

Return requests received more than 30 days from purchase date will not be accepted for any reason. In all circumstances, the approval of any return is at the complete discretion of PRIIA®.

All eligible returns are subject to a 25% restocking/return fee. This fee will be deducted from the amount being refunded. Please note original outbound shipping fees are non-refundable. Only PRIIA® minerale-derm products purchased from PRIIA.com are eligible for return. 

To initiate a return, please contact Customer Service at information@priia.com for further instructions.

All eligible returns must include their approved return authorization form along with their product(s) and all returns must meet our criteria stated above. Returns received without an approved return authorization and/or that do not meet our criteria may not be accepted.

Returns should be sent back to us NO LATER than 10 days after approval and should be sent using a trackable shipping service as we are not responsible for lost/damaged packages. If you choose to use a PRIIA® pre-paid return label, a $12 label fee will be deducted from any refund credit due.

Once we receive and evaluate the return, applicable refunds will be issued within 3 to 5 business days and will be issued as a webstore credit only. We do NOT refund original methods of payment.

PRIIA® monitors return activity for abuse and reserves the right to limit returns in all instances.

*To avoid dealing with a return situation, please purchase sample sizes (where applicable) to test prior to committing to full-size products and please review your order thoroughly prior to submitting it to us.

*DUE TO THE QUALITIES OF NATURAL COSMETICS AND THEIR RESPECTIVE INGREDIENTS, SOMETIMES THERE CAN BE SLIGHT VARIATIONS IN COLOR, VISCOSITY AND SCENT.  DURING SEASONAL CHANGES IN TEMPERATURE, SOME NATURAL CREME-BASED PRODUCTS MAY BECOME THICKER OR THINNER.  THIS IS NORMAL AND SHOULD BE EXPECTED WHEN PURCHASING NATURAL COSMETICS. ALL CREME-BASED PRODUCTS ON OUR WEB SITE ARE DENOTED WITH A 'MELT WARNING' NOTICE. THE CHANGES DESCRIBED HEREIN DO NOT CONSTITUTE AN EXCHANGE OR REPLACEMENT OF A PRODUCT.

DOMESTIC SHIPPING FEES

-US Domestic retail orders $0 to $99.99 = $8.95 US Ground Shipping

-Domestic retail orders orders $100+ = *FREE Shipping (order subtotal MUST be $100+ AFTER any/all discounts have been taken and BEFORE any applicable state sales tax.)

INTERNATIONAL SHIPPING FEES

-Canada retail orders $0 to $400 = $28 Standard International Ground Shipping

*Shipping prices are subject to change without prior notification. 

DOMESTIC SHIPMENTS:
Yes. We ship to PO Boxes and APO/FPO using US Ground service.

INTERNATIONAL SHIPMENTS:
CANADA- Yes, your order can be shipped to a PO Box. Your order will be shipped via USPS International Ground Service.

PRIIA® Cosmetics offers Standard International Ground Shipping via USPS to Canada only. We are unable to ship to any other international destinations at this time.

Once a package leaves the United States, PRIIA® Cosmetics no longer has control over the package. Please be aware that an international mail package normally takes anywhere from 3-21 BUSINESS days to arrive once it leaves the United States. However, packages can take longer to reach their final destination due to issues beyond our control. PRIIA® Cosmetics is NOT responsible for the length of time it takes for your package to reach you for any reason.

*International customers are solely responsible for any additional fees, taxes, customs, duties and tariffs imposed by the carrier and country of destination for package deliveries. PRIIA® Cosmetics assumes no liability for the aforementioned. PRIIA® Cosmetics will not, under any circumstances, alter invoices/custom forms to avoid paying applicable import fees. 

If the customer enters incorrect shipping information at the time of order placement and does not advise PRIIA® to update their shipping information immediately after order placement, the customer is solely responsible for contacting the USPS to update their address or hold their package. If a package with an incorrect shipping address has already been marked ‘delivered’ by the carrier, the customer must either wait the required 20 days from the date of shipment for PRIIA® to file a claim on the customer’s behalf or wait for the package to be returned to PRIIA®; whichever comes first.  PRIIA® does not automatically send replacement orders when a customer provides us with an incorrect shipping address when they place their order.

If the customer does not want the package re-shipped, we will assess a 25% Return/Restocking Fee. This fee along with any carrier return shipment fees we incur will be deducted from the total refund. Original outbound shipping fees are non-refundable.

Regretfully, no. Due to the electronic communication between our website and our inventory/order processing/shipping system, we are unable to make any product/quantity modifications (adding, changing and/or deleting products) to an order OR cancelling an order once it is placed on our site.

Please make sure your order is 100% correct and that all the information you provided to us is accurate BEFORE submitting it to us.

Once an order has already shipped, it cannot be cancelled. Packages that are refused, unclaimed or have failed delivery will be returned by USPS to PRIIA® Cosmetics.

We will contact the customer via email to let them know we received their returned package. If the customer states they do not want the order any longer, or if we do not get a response from the customer within 3 business days, we will assess a 25% Return/Restocking Fee. This fee along with any return shipping fees we incur from the carrier will be deducted from the total refund amount issued. Original shipping fees are not refundable.

Although we do our very best to insure 100% order accuracy, we are human and sometimes mistakes can happen.

If you receive an incorrect item or there are items missing from your order please contact us within 24 hours of receipt of your package. We require a photo to be emailed to us of the incorrectly received item(s). Upon receipt of receiving the photo of the incorrect item(s), we will issue a corrected exchange at our expense. We do not offer refunds on original shipping amounts paid.

Depending upon the situation, PRIIA may request you to return the incorrect item(s). If that is the case, we will provide you with a prepaid return shipping label. *Incorrect item(s) being returned MUST be in original saleable condition, unopened and all safety seals MUST be in tact.

If your items are received damaged, please contact Customer Service immediately at: information@priia.com to report damages.

Save ALL original packing materials (i.e. box, packing peanuts, paper, etc.) along with your damaged item(s). If you fail to notify Customer Service within 5 days of receipt of damaged/opened merchandise, there is no guarantee that a claim will be processed. No claims will be processed if the customer has disposed of any of the aforementioned items and/or after 30 days of receipt of merchandise.

_{^{PLEASE BE AWARE THAT WE REQUIRE PHOTOS OR A VIDEO OF THE DAMAGED MERCHANDISE AND DAMAGED SHIPPING MATERIALS. IF THE CUSTOMER IS UNABLE TO PROVIDE US WITH THIS REQUIRED INFORMATION, PRIIA WILL NOT PROCEED WITH A CLAIM AND WILL CONSIDER THE MATTER CLOSED. (we do not offer refunds).}}

If you have an issue with your purchase, please contact Customer Service immediately at: information@priia.com .

After reviewing your individual situation, Customer Service will determine the best course of action. We do not make any guarantees that a replacement or web store credit will be issued.

If you have a concern regarding a potentially lost package, please contact the carrier directly and reference the tracking number that was provided to you via email.

If the carrier determines that they cannot locate your package, then please contact PRIIA® Customer Service at: information@priia.com for further assistance.

PLEASE NOTE:

PRIIA® Cosmetics is NOT responsible for packages stolen from a customer's residence/business. 

Sometimes carriers have delivery delays, especially during busy times of the year (i.e. holidays), weather related events, etc. Please be patient and continue to track your package using the tracking number provided to you. We do not refund shipping charges or send replacement orders for stolen packages or simply because a package is taking longer to deliver than originally expected.

If you have a concern regarding a mis-delivery, please contact your local post office. The carrier will reference the information that is on file via your tracking number. If mis-delivered, the carrier will try to retrieve your package and redeliver it.

If the carrier determines that they cannot locate and redeliver your package, then please contact Customer Service at: information@priia.com  for further assistance.

PRIIA® Cosmetics is NOT responsible for packages stolen from a customer's residence/business.

We do not refund shipping charges or send replacement orders for stolen packages or simply because a package is taking longer to deliver than originally expected.

Please note that sometimes a carrier will mark a package as 'delivered' when it's actually still in route to you. Please wait an extra day or so for your package to arrive. In the meantime, please check your surrounding areas (porch, bushes, etc.) and also with neighbors/other household members to see if the carrier left the package elsewhere. 

If your package has not arrived within 3 days of being marked delivered, please contact Customer Service at information@priia.com for additional assistance. 

Although we do sympathize with a situation where a package gets stolen, unfortunately we cannot provide additional assistance. PRIIA® Cosmetics is NOT responsible for packages stolen from a customer's residence/business. We do not refund shipping charges, provide webstore credit or send replacement orders for stolen packages.

If you have proof that your package was stolen such as a video recording or photo, please report the crime to your local law enforcement for further investigation.

If you happen to reside in an area where there's an increased chance of package theft, we suggest either purchasing signature confirmation at the time of order placement OR having your packages shipped to a personal PO Box or an alternate delivery location.