Wholesale Order Policies
Welcome to PRIIA® Cosmetics, www.priia.com (“Website”).
The content and services brought to you by PRIIA® Cosmetics are subject to the following terms and store policies (“Terms and Store Policies”). By accessing or using the Website, you are acknowledging, without limitation or qualification, that you have read, understand and agree to these Terms and Store Policies.
By using this Website, you acknowledge and agree that these Terms and Store policies supersede and govern all prior proposals, agreements or other communications that you may have had with any of our representatives.
PRIIA® Cosmetics reserves the right, in our sole discretion, to change these Terms and Store Policies at any time by posting the changes on the Website. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Store Policies.
Please add our email address: firstname.lastname@example.org to your contacts/safe senders list immediately so that you can receive important email communication (order confirmations, tracking numbers, etc.) from us in a timely manner. Many email servers, especially Gmail, filter our emails out of your inbox and into junk/spam/promotions folders.
- Our opening order requirement is $500. Reorders are $100. We accept Visa, Mastercard, Discover, American Express and PayPal. We do not accept checks. We do not offer terms such as COD, Net30, etc. We do not accept phone or email orders.
- If this is your first wholesale order with us, we require a copy of your state sales/use tax license or resale certificate to be kept on file BEFORE we can ship your order. Please email this information to us at: email@example.com.
- We do not ship same day. Invoices are processed in the order they are received. Once an order enters our system, we will review your invoice and determine what items (if any) may need to be manufactured to complete your invoice.
- Wholesale orders are normally shipped within 48 hrs of receipt (not including weekends,holidays or company closures). However, during busy times of the year (i.e. Christmas holiday season) PRIIA® may require more lead time to complete your invoice.
- We ship via USPS only. We do not use UPS or FedEx. We cannot use your UPS or FedEx account(s) to ship your orders.
- We expect ALL clients to plan their inventory ordering accordingly within our specified lead-times. A lack of proper planning on the client’s behalf does not constitute an emergency on ours.
- Order add-ons can be done within 24hrs of placing your order. Send an email to: firstname.lastname@example.org with the item(s) you'd like to add to your order. We will send you a PayPal invoice for the order add-on(s). We cannot process credit cards for add-ons. No changes/additions can be made to an invoice after 24hrs of placing the order. After this time, a new order will need to be submitted and will follow along with the guidelines set forth above.
- We offer a loyalty VIP points program for our wholesale clients. You earn 1 point for every dollar that you spend with us. For every 100 points earned, you may take $1 off of a future order. The maximum amount of points that can be redeemed per order is 1000 (equivalent to $10). VIP points never expire.
- We offer a complimentary sample program: For every $100 you spend, you will receive one complimentary sample of your choice (10 samples max per order). Simply tell us which sample(s) you’d like in the CUSTOMER NOTES section of your order. If you don’t indicate which samples you’d like, we will choose them for you.
- Wholesale orders of $500 or more receive free insured priority shipping via USPS. Customers have the option of purchasing signature confirmation service at checkout for $2.95.
WHOLESALE SHIPPING & FEES:
We ship via the United States Postal Service (USPS) using INSURED PRIORITY MAIL. When your order is shipped, you will receive tracking information via email. We ship to the Continental United States, Hawaii, Alaska & US Protectorates. For international orders, we ship to Canada, Australia, New Zealand. We do not ship to any other countries at this time.
Domestic Wholesale Shipping Fees:
Order subtotal $100.00 to $199.99 = $14.00
Order subtotal $200.00 to $399.99 = $16.00
Order subtotal $400.00 to $499.00 = $22.00
Order subtotal $500.00 or more = FREE insured priority mail.
Signature confirmation is required for orders $700.00 or more when paid with PayPal. Sorry- no exceptions please.
International Wholesale Shipping Fees:
Order subtotal $100.00 - $499.99 = $60.00
Order subtotal $500.00 - $675.00 = $77.00
*Order subtotal $675.99 - $2500.00 = $120.00+
Order subtotal $100.00 - $499.99 = $96.00
Order subtotal $500.00 - $675.00 = $120.00
*Order subtotal $675.99 - $2500.00 = $200.00+
*We cannot accept international orders over $2500.00 due to insurance restrictions with USPS. Multiple orders must be made. We apologize for any inconvenience this may cause. Orders that cannot fit into a FLAT RATE box are shipped by weight. If the actual shipping charges EXCEED $120.00 (Canada)/$200.00 (Australia/NZ), PRIIA® will send an invoice via PayPal for the difference owed. Conversely, if the actual shipping charges are LESS THAN what was charged, PRIIA® will refund the difference.
Signature confirmation service is NOT available for international shipments. Please do not choose this option at checkout. Thank you.
We have no control over orders once they leave our facility. We use delivery confirmation and electronic shipping labels for all packages. All orders (domestic and international) are shipped with insurance. We highly encourage customers to purchase signature confirmation upon checkout as an added layer of protection (signature confirmation is not applicable for international packages).
I THINK MY PACKAGE IS LOST OR WAS STOLEN. WHAT SHOULD I DO?
Please contact Customer Service immediately at: email@example.com
MY PACKAGE SAYS 'DELIVERED' BUT I HAVE NOT RECEIVED IT:
First, check to see if the carrier left an attempted delivery notice. Sometimes a carrier may decide to attempt delivery at another time. Most carriers will attempt up to 3 deliveries before a package is returned to us.
Here are some other suggestions to try:
Check your nearby surroundings and with other household members and/or neighbors to see if they received the package on your behalf. Wait until the end of the day as sometimes a carrier will mark the package as 'delivered' when it's actually still in transit or still at the post office.
If the above suggestions are not successful for you, please contact Customer Service immediately at firstname.lastname@example.org.
If an incorrect address was entered at the time of order placement, the customer is solely responsible for any and all charges for a replacement package. In the event that PRIIA® Cosmetics was at fault, we will gladly reship the package to the correct address without any additional costs to the customer.
Packages that are refused, unclaimed or have failed delivery will be returned to PRIIA® Cosmetics. We will assess a 30% Restocking Fee. The restocking fee will be deducted from the total amount refunded which will be issued to you in the form of a webstore credit. Original shipping fees are not refundable.
INCORRECT/MISSING ITEM(S): Although we do our very best to insure 100% order accuracy, sometimes mistakes can happen. If you receive an incorrect item or there are items missing from your order please contact us within 24 hours of receipt of your package. We require a photo to be emailed to us of the incorrectly received item(s). Upon receipt of receiving the incorrect item(s), we will issue a corrected exchange at our expense. We do not offer refunds on original shipping amounts paid. Incorrect item(s) being returned MUST be in original saleable condition and all safety seals MUST be intact.
DAMAGED ITEM(S): If your items are received damaged or opened, immediately contact Customer Service at: email@example.com within 24 hrs of receiving your order. Save ALL original packing materials (i.e. box, packing peanuts, paper, etc.) along with your order invoice and damaged item(s). If you fail to notify Customer Service within 24 hours of receipt of damaged/opened merchandise, there is no guarantee that a claim will be processed. PLEASE BE AWARE THAT WE REQUIRE A PHOTO/PHOTOS TO BE EMAILED TO US OF THE DAMAGED MERCHANDISE.
HOW PRIIA® FILES CLAIMS FOR LOST/STOLEN PACKAGES:
Once a package has been reported as lost or stolen, PRIIA® Cosmetics will open a case file with our insurance company on your behalf. Please note that our insurance carrier requires a 20 day waiting period for domestic orders and a 40 day waiting period for international orders from the date the order was placed BEFORE a claim can be filed so that USPS can conduct an investigation. The customer is required to wait during this time frame and no further action will be taken by PRIIA® Cosmetics until a claim can be filed. If the package cannot be located, we will file a claim on your behalf. Once the claim is approved, PRIIA® Cosmetics will either refund or re-ship the order, per the customer's request. For orders that are being re-shipped, Signature Confirmation Service is mandatory.
HOW PRIIA® FILES CLAIMS FOR DAMAGED GOODS:
Claims for shipping damages can be filed immediately. Please contact Customer Service at: firstname.lastname@example.org within 24 hrs of receipt of your package so that we can begin a claim for you. You MUST save ALL original packing materials (i.e. box, packing peanuts, paper, etc.) along with your order invoice and damaged item(s). No claims will be processed if the customer has disposed of any of the aforementioned items.
Once we have collected your information (including photos of the damage), we will either refund or re-ship the item(s), per the customer's request. If a customer requests a refund for the damaged item(s), PRIIA® requires the customer to send back any and all damaged items to us (at the customer's expense) BEFORE we will process a refund.
*All claims must be reported within 60 days of the date of order placement. Claim requests will not be honored after 60 days of order placement. Neither PRIIA® Cosmetics nor the United States Postal Service express any guarantee that a claim will be honored. Fraudulent claims will be reported to the proper authorities.
*Please note that if a customer files a chargeback against PRIIA® during the time a case file and/or claim is being conducted & processed, PRIIA® Cosmetics reserves the right to permanently suspend and close the customer’s wholesale account. Charge backs are taken very seriously and are not only labor intensive, time-consuming but also very costly to PRIIA® Cosmetics.
- PRIIA® minerale-derm wholesale products are not returnable for refund or exchange. ALL SALES ARE FINAL. We expect all wholesale clients to fully test out our products via sample sizes BEFORE committing to full-size products.
- We do not accept returns/exchanges for old/expired products. We expect all wholesale clients to manage their inventory properly.
- We do not accept returns from your customers unless there is an obvious defect with the product and/or the packaging. If your customer returns a product to you that you deem is defective, please contact Customer Service at: email@example.com
THANK YOU FOR YOUR ATTENTION AND CONSIDERATION REGARDING THE AFOREMENTIONED POLICIES