Wholesale Order Policies
Welcome to PRIIA® Cosmetics, www.priia.com (“Website”).
The content and services brought to you by PRIIA® Cosmetics are subject to the following terms and store policies (“Terms and Store Policies”). By accessing or using the Website, you are acknowledging, without limitation or qualification, that you have read, understand and agree to these Terms and Store Policies.
By using this Website, you acknowledge and agree that these Terms and Store policies supersede and govern all prior proposals, agreements or other communications that you may have had with any of our representatives.
PRIIA® Cosmetics reserves the right, in our sole discretion, to change these Terms and Store Policies at any time by posting the changes on the Website. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Store Policies.
Please add our email address: email@example.com to your contacts/safe senders list immediately so that you can receive important email communication (order confirmations, tracking numbers, sale notices, new product launches, etc.) from us in a timely manner. Many email servers, especially Gmail, filter our emails out of your inbox and into other (junk/spam/promotions) folders.
- Our opening order requirement is $500. Reorders are $100. We accept Visa, Mastercard, Discover, American Express and PayPal. We do not accept checks. We do not offer terms such as COD, Net30, etc. We do not accept phone or email orders- all orders must be placed online through your wholesale account.
- We do not offer drop shipping services.
- We do not ship same day for wholesale orders. Invoices are processed in the order they are received. Once an order enters our system, we will review your invoice and determine what items (if any) may need to be manufactured to complete your invoice.
- Wholesale orders are normally shipped within 3 to 5 business days of receipt (not including weekends,holidays or company closures). However, during busy times of the year (i.e. Christmas holiday season) PRIIA® may require more lead time (7 to 10 business days) to complete your invoice. Please be patient.
- We ship via FedEx Expedited Service only for domestic wholesale orders. We cannot use your UPS or FedEx account(s) to ship your orders.
- We expect ALL clients to plan their inventory ordering accordingly within our specified lead times. A lack of proper planning on the client’s behalf does not constitute an emergency on ours.
- No changes/additions/deletions can be made to an invoice after placing an order. A new order will need to be placed. However, we can combine a new order with an existing order and we will refund the shipping on the new order.
- If you need to cancel your order, you must do so immediately after order placement by contacting Customer Service at: firstname.lastname@example.org. If you do not contact us immediately to cancel your order, we cannot guarantee that we will be able to accommodate your request(s).
- All Domestic Wholesale orders will be shipped with signature confirmation service- NO EXCEPTIONS. If you will not be available to sign for your package upon delivery, you may sign up for a free Fedex Delivery Manager account and contact FedEx ahead of time to have them deliver your package to another address OR to a local FedEx office, Walgreens/Duane Reed retailer or your local Walmart.
- Signature confirmation is NOT available for Canada wholesale orders.
- We offer a loyalty VIP points program for our wholesale clients. You earn 1 point for every dollar that you spend with us. For every 100 points earned, you may take $1 off of a future order. The maximum amount of points that can be redeemed per order is 1000 (equivalent to $10). VIP points never expire.
- We offer a complimentary sample program: For every $100 you spend, you will receive one complimentary sample of your choice (10 samples max per order). Simply tell us which sample(s) you’d like in the CUSTOMER NOTES section of your order. If you don’t indicate which samples you’d like, we will choose them for you.
- Domestic wholesale orders of $500 or more receive FREE FedEx Expedited Shipping.
WHOLESALE SHIPPING & FEES:
We ship via FedEx Expedited Shipping & USPS Priority International. When your order is shipped, you will receive tracking information via email. We ship to the Continental United States, Hawaii, & Alaska. We do not ship to any other countries.
Domestic Wholesale FedEx Shipping Fees:
Order subtotal $100.00 to $199.99 = $16.00
Order subtotal $200.00 to $399.99 = $20.00
Order subtotal $400.00 to $499.00 = $26.75
Order subtotal $500.00 or more = FREE FedEx Expedited Shipping.
Canada Wholesale Shipping Fees (does not include any taxes, tarrifs or duties)
Order subtotal $100 to $349.99 = $58.00
Order subtotal $350.00+ = $70.00
We have no control over packages once they leave our facility. We use delivery confirmation and electronic shipping labels for all packages. When your order is delivered, FedEx takes a photo of exactly where they left the package at your residence/business. You can view this photo by clicking on the tracking number that was provided to you in your shipping confirmation email. All orders are shipped with insurance. We highly encourage customers to purchase signature confirmation upon checkout as an added layer of protection. PRIIA® Cosmetics is not responsible for any packages stolen from a customer's residence/business.
If an incorrect address was entered at the time of order placement, the customer is solely responsible for any and all charges for a replacement package. In the event that PRIIA® Cosmetics was at fault, we will gladly reship the package to the correct address without any additional costs to the customer.
Packages that are refused, unclaimed or have failed delivery will be returned to PRIIA® Cosmetics. We will assess a 50% Return/Restocking Fee. This fee along with any return shipping fees we incur from FedEx will be deducted from the total amount refunded to your original method of payment. Original shipping fees are not refundable.
INCORRECT/MISSING ITEM(S): Although we do our very best to insure 100% order accuracy, sometimes mistakes can happen. If you receive an incorrect item or there are items missing from your order please contact us within 24 hours of receipt of your package. We require a photo to be emailed to us of the incorrectly received item(s). Upon receipt of receiving the incorrect item(s), we will issue a corrected exchange at our expense. We do not offer refunds on original shipping amounts paid. Incorrect item(s) being returned MUST be in original saleable condition and all safety seals MUST be intact.
DAMAGED ITEM(S): If your items are received damaged or opened, immediately contact Customer Service at: email@example.com within 24 hrs of receiving your order. Save ALL original packing materials (i.e. box, packing peanuts, paper, etc.) along with your order invoice and damaged item(s). If you fail to notify Customer Service within 24 hours of receipt of damaged/opened merchandise, there is no guarantee that a claim will be processed. PLEASE BE AWARE THAT WE REQUIRE A PHOTO/PHOTOS TO BE EMAILED TO US OF THE DAMAGED MERCHANDISE.
HOW PRIIA® FILES CLAIMS FOR DAMAGED GOODS:
Claims for shipping damages can be filed immediately. Please contact Customer Service at: firstname.lastname@example.org within 24 hrs of receipt of your package so that we can begin a claim for you. You MUST save ALL original packing materials (i.e. box, packing peanuts, paper, etc.) along with your order invoice and damaged item(s). No claims will be processed if the customer has disposed of any of the aforementioned items.
Once we have collected your information (including photos of the damage), we will either refund or re-ship the item(s), per the customer's request. If a customer requests a refund for the damaged item(s), PRIIA® requires the customer to send back any and all damaged items to us (at the customer's expense) BEFORE we will process a refund.
*All claims must be reported within 60 days of the date of order placement. Claim requests will not be honored after 60 days of order placement. Neither PRIIA® Cosmetics nor the United States Postal Service express any guarantee that a claim will be honored. Fraudulent claims will be reported to the proper authorities.
*Please note that if a customer files a chargeback or PayPal dispute against PRIIA® at any time for any reason, PRIIA® Cosmetics reserves the right to permanently suspend and close the customer’s wholesale account(s) and any associated affiliate accounts. Charge backs and PayPal disputes are taken very seriously and are not only labor-intensive, time-consuming but also very costly to PRIIA® Cosmetics.
- PRIIA® minerale-derm wholesale products are not returnable for refund or exchange. ALL SALES ARE FINAL. We expect all wholesale clients to fully test out our products via sample sizes BEFORE committing to full-size products.
- We do not accept returns/exchanges for old/expired/discontinued products. We expect all wholesale clients to manage their inventory properly.
- We do not accept returns from your customers unless there is an obvious defect with the product and/or the packaging. If your customer returns a product to you that you deem is defective, please contact Customer Service at: email@example.com
THANK YOU FOR YOUR ATTENTION AND CONSIDERATION REGARDING THE AFOREMENTIONED POLICIES.